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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th international ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill/Irwin, c2007Availability: Items available for loan: 1 Call number: HD9980.5 .Z45 2007. Place hold Add to cart (remove)
		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 5th international ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : McGraw-Hill Irwin, c2009Availability: Items available for loan: 2 Call number: HD9980.5 .Z45 2009, ... Place hold Add to cart (remove)
		Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H \| Wirtz, Jochen. Edition: 7th international ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: Boston : Prentice Hall, c2011Availability: Items available for loan: 2 Call number: HF5415.13 .L5883 2011, ... Place hold Add to cart (remove)
		Customer service : skills for success / Robert W. Lucas. by Lucas, Robert W. Series: Connect, learn, succeedEdition: 5th international ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Language: English Publication details: New York : McGraw-Hill, c2012Availability: Items available for loan: 1 Call number: HF5415.5 .L83 2012. Place hold Add to cart (remove)