Measuring performance : a toolkit of traditional and alternative methods / by David Jenkins.

Includes bibliographical references (p. [135]) and index.

Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.