Measuring performance : a toolkit of traditional and alternative methods /
Jenkins, David, 1927 February 23-
Measuring performance : a toolkit of traditional and alternative methods / by David Jenkins. - Farnham, Surrey ; Burlington, Vt. : Gower Pub., 2012. - 141 p. ; 26 cm.
Includes bibliographical references (p. [135]) and index.
Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.
9780566088605 (hardback : alk. paper) 9781409440253 (ebook)
Performance--Management.
Performance--Measurement.
Organizational effectiveness--Measurement.
HF5549.5.P35 / J46 2012
Measuring performance : a toolkit of traditional and alternative methods / by David Jenkins. - Farnham, Surrey ; Burlington, Vt. : Gower Pub., 2012. - 141 p. ; 26 cm.
Includes bibliographical references (p. [135]) and index.
Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.
9780566088605 (hardback : alk. paper) 9781409440253 (ebook)
Performance--Management.
Performance--Measurement.
Organizational effectiveness--Measurement.
HF5549.5.P35 / J46 2012