Measuring performance : a toolkit of traditional and alternative methods / by David Jenkins.

By: Jenkins, David, 1927 February 23-Material type: TextTextLanguage: English Publication details: Farnham, Surrey ; Burlington, Vt. : Gower Pub., 2012Description: 141 p. ; 26 cmISBN: 9780566088605 (hardback : alk. paper); 9781409440253 (ebook)Subject(s): Performance -- Management | Performance -- Measurement | Organizational effectiveness -- MeasurementLOC classification: HF5549.5.P35 | J46 2012
Contents:
Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Book University Of Fujairah
Main Library HF5549.5.P35 J46 2012 (Browse shelf (Opens below)) C.1 Available 001986

Includes bibliographical references (p. [135]) and index.

Getting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.

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