The crisis manager / Otto Lerbinger.

By: Lerbinger, OttoMaterial type: TextTextLanguage: English Series: Routledge communication series ; 2Publication details: New York : Routledge, 2012Edition: 2nd edDescription: xvi, 378 p. ; 24 cmISBN: 9780415892285 (alk. paper); 9780415892315 (alk. paper); 9780203222133 (alk. paper)Subject(s): Crisis management | Conflict managementLOC classification: HD49 | .L468 2012
Contents:
Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
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Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.

Includes bibliographical references and index.

Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.

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