Total quality management : an introductory text /

James, Paul T. J.

Total quality management : an introductory text / Paul T.J. James. - London ; New York : Prentice Hall, 1996. - xxi, 374 p. : ill. ; 24 cm.

Includes bibliographical references (p. 362-368) and indexes.

0132071193 9780132071192


Total quality management.

HD62.15 / .J35 1996