Customer service : skills for success /
Lucas, Robert W.
Customer service : skills for success / Robert W. Lucas. - 5th international ed. - New York : McGraw-Hill, c2012. - xix, 394 p. : ill. ; 26 cm. - Connect, learn, succeed .
Includes bibliographical references and index.
9780071315920
Customer services.
HF5415.5 / .L83 2012
Customer service : skills for success / Robert W. Lucas. - 5th international ed. - New York : McGraw-Hill, c2012. - xix, 394 p. : ill. ; 26 cm. - Connect, learn, succeed .
Includes bibliographical references and index.
9780071315920
Customer services.
HF5415.5 / .L83 2012