000			01735cam a2200217 a 4500
008			110808s2012 xxk g b 001 0 eng
020			_a9780566088605 (hardback : alk. paper)
020			_a9781409440253 (ebook)
040			_aAE-FuU _cAE-ShKH
041	0		_aeng
050	0	0	_aHF5549.5.P35 _bJ46 2012
100	1		_aJenkins, David, _d1927 February 23- _9820
245	1	0	_aMeasuring performance : _ba toolkit of traditional and alternative methods / _cby David Jenkins.
260			_aFarnham, Surrey ; _aBurlington, Vt. : _bGower Pub., _c2012.
300			_a141 p. ; _c26 cm.
504			_aIncludes bibliographical references (p. [135]) and index.
505	0		_aGetting measures right -- The emergence of value as a measure -- The idea of command as the source of accounting doctrine -- Budgets, targets and standards -- The ideology behind standard accounting doctrine -- How budgets and targets are set -- Motivation, coordination and planning -- The hidden costs of flawed planning -- Measures and the process chain -- Counting the cost of disruption to the process -- How to measure the cost of command -- What needs to be done to reform standard accounting doctrine -- How to use measures for coordination, planning and control -- The productivity goal and how to achieve it -- Home or away: the truth about outsourcing -- Measuring changes in productivity -- How to measure response -- How to measure innovation -- How to measure improvement -- How to measure results and motivation -- How to test your information system -- Measurement systems: the options -- League tables and performance review.
650		0	_aPerformance _xManagement.
650		0	_aPerformance _xMeasurement.
650		0	_aOrganizational effectiveness _xMeasurement.
999			_c304 _d304