| 000 | 00704cam a22002055a 4500 | ||
|---|---|---|---|
| 008 | 130115s2011 xxka g b 001 0 eng d | ||
| 020 | _a9789810679958 | ||
| 040 |
_aAE-FuU _cAE-ShKH |
||
| 041 | 0 | _aeng | |
| 050 | 1 | 4 |
_aHD6971 _b.W57 2011 |
| 100 | 1 |
_aWirtz, Jochen. _91174 |
|
| 245 | 1 | 0 |
_aEssentials of services marketing / _cJochen Wirtz, Patricia Chew, Christopher Lovelock. |
| 260 |
_aLondon : _bChartered Institute of Personnel and Development, _c2011. |
||
| 300 |
_a368 p. : _bill. ; _c28 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 | _aIndustrial relations. | |
| 650 | 0 | _aPersonnel Management. | |
| 700 | 1 |
_aChew, Patricia. _92373 |
|
| 700 | 1 | _aLovelock, Christopher. | |
| 999 |
_c1251 _d1251 |
||